Frequently Asked Questions
Will Pretty Smitten cases protect my iPhone?
All of our tech cases are considered 'tough' cases and do a great job of protecting your phone! A silicone black bumper wraps all the way around to the front of the screen, to protect it if dropped. Of course, while we can't guarantee against everything, we can say that our founder Elizabeth has three kiddos who use (ie steal) her phone on a daily basis and it has survived several drops!!
Do Pretty Smitten iPhone cases get dirty? Are you able to clean them?
Because our cases have a plastic exterior with a slightly glossy finish, they are easy to wipe clean. The black bumper can also be easily cleaned with a wipe or even water (just make sure it's completely dry before putting it back on your phone). The design will not fade or peel.
How should I care for my lucite tray?
We recommend wiping your tray clean with a non-abrasive, lint free cloth. For a more thorough cleaning, remove the insert and rinse with warm soapy water. Again, be sure to only use a non-abrasive cloth, because the lucite can scratch. Be sure tray is COMPLETELY dry before putting the insert back in the tray.
Tell me about the paper used on personalized stationery
Our paper is a very high quality matte white card stock. It is thick and feels great in your hand, because there's nothing we dislike more then flimsy paper. We also have a double thick paper option in our Custom section. Please feel free to contact us with any questions.
Do you offer gift wrap?
Yes! Kraft boxes are available for our iPhone cases and stationery can be wrapped in kraft paper. Each are tied with our signature black and white ribbon and include a gift note. Gift wrap is $6 and can be found in the Custom/Add Ons section of the shop.
What is your return policy?
We hope you are thrilled with everything in your order! Anything personalized is non-refundable. However, if you believe there was an error with your order, please let us know! We are happy to help!
What is your turnaround time?
We create and print each order as they are placed! Please allow up to two weeks for your items to ship. Custom orders may take longer. Please allow for 2-3 days to receive the initial proof on any custom order. If you have a rush order request, please contact us directly at firstname.lastname@example.org. We will do our best to accommodate rush orders but extra fees may apply.
Lighter weight items (iPhone cases, notepads) will ship via USPS First Class Mail (2-5 days). Items over 1 pound will ship via USPS Priority Mail (2-3 days). Heavy items such as the larger lucite trays or bulk items will ship via UPS Ground. If you need your item quicker please contact us for expedited shipping options.
We do our very best to accurately represent our product colors on our website, but please be aware that colors may vary depending on your computer monitor.
We love to work on custom designs! Please see the Custom section of our shop for our color and font/monogram options. We also take on completely custom designs from time to time. Please contact us for our availability.
Any other questions?
Please email us at email@example.com and we are happy to help!